Terms and Conditions
1. Who we are
1.1 We are Utopia, 8 Glaslough St, Roosky, Co. Monaghan
2. This Website, Online Shopping and these Terms & Conditions
2.1 These Utopia Terms & Conditions for Online Sales (the “Terms for Online Sales”) apply to the purchase of goods and/or services (together, “products”) from the Utopia Online Shop.
2.2 Additional terms and conditions may apply to specific products available via the Utopia website (the “site”). These will be brought to your attention as they arise.
2.3 By clicking the “I Agree” button prior to making any purchase, you confirm your acceptance of these Terms for Online Sales.
2.4 You are advised to read these Terms for Online Sales each time before clicking the “I Agree” button as they may be subject to change without any notification.
2.6 We may at any time suspend or restrict the operation of this site without notice or without giving any reasons. We aim to make the site available to you 24 hours a day, 7 days a week. However, your access to the site may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance, repairs or for any other reason. In the case of any down-time, we will attempt to restore the service as soon as we reasonably can.
2.7 If you have any questions about the site or the products, please contact us at Utopia, 8 Glaslough St, Roosky, Co. Monaghan.
3. How to Order Products
3.1 Orders may be placed with us via the site by following the instructions. Please note that none of the products advertised on the site constitute a binding offer by us. Instead, your placing of an order via the site will constitute an offer by you, which may or may not be accepted by Utopia.
3.2 Amongst the information that we will require in order to process any order by you are the following: Your full name; A valid address with postcode (and not a P.O. Box address); Your e-mail address; Your telephone number; Details relating to a valid credit/debit card and including the card- holder’s name, the card number and expiry date; and Details of the products you wish to purchase.
3.3 By placing an order with us, you undertake and confirm to us that: you accept these Terms for Online Sales; you are living in the Republic of Ireland; you are 18 years of age or older; all information that you provide to us is true, complete and accurate; you are lawfully permitted to use the credit/debit card, details of which you have provided to us; and the relevant account contains sufficient funds to cover the cost of your purchases.
3.4 Where we deem it to be necessary, we reserve the right to request additional information in order to process your order, including for example formal documentary identification from you or verification of your right to use any credit/debit card used to place an order with us.
3.5 We reserve the right to decline any offer you make to purchase products at our sole discretion, including for example where we suspect any of the details you have provided to be false or misleading, where the information you provided is incomplete, or where any particular products are no longer available.
4. Accuracy of Prices and Product Descriptions
4.1 All prices are quoted in Euro and are VAT inclusive. Any delivery charge applicable to your order will be specified to you prior to you concluding your order.
4.2 The prices quoted on the site are subject to change from time to time. The current price for any product shown on the site represents the price it is intended you will be charged. Any variation to the price shown must have been made available to you, and accepted by you, before your order is accepted by us.
4.3 We have taken reasonable precautions to try to ensure that prices quoted on this site are correct and that all products have been fairly described. However, when ordering products through this site, please note: that orders will only be accepted if there are no material errors in the description of the products or their prices as advertised on this site; packaging may vary from that shown on the site and the weight, dimensions and capacities shown on the site are approximate only; and whilst we try to display the colours of our products accurately on the site, the actual colours you see may be affected by your monitor and we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product you collect.
4.4 Certain products displayed on the site are subject to availability and order quotas that may apply. We will advise you of any such restrictions as they apply to any order that you place. We cannot guarantee that all products shown on the site are in stock and are available to order but we will use our reasonable endeavours to meet your requirements.
5. Payment, Validation Checks & Security
5.1 All card payments are subject to authorisation by your card issuer.
5.2 During the purchasing process, you will be asked to complete your payment details. All fields must be completed.
5.3 We, or third parties engaged on our behalf, will validate your credit/debit card before accepting your order. We will not accept your order if your card is declined at any stage during the processing of your order.
5.4 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delay or failure by you to place a valid order if the issuer of your credit/debit card refuses to authorise payment to us.
5.5 A secure service is provided for us by a third party supplier when you submit your credit/debit card number to us. If you choose to use our security services as detailed, your credit/debit card information shall be encrypted prior to it being submitted to us. In addition, Utopia may also implement its own security checks and procedures.
5.6 Notwithstanding the security procedures detailed in Clause 5.5, there are always risks associated with internet communications and credit/debit card use over which Utopia has no control and Utopia expressly disclaims, in so far as legally permissible, responsibility for any loss or damage arising out of the theft, loss or delay of information provided by you to us.
6.1 Acceptance of your offer to buy products will be confirmed or declined by us and we will communicate this to you accordingly.
7. Where to collect your shopping
7.1 We will deliver the products to the address you entered when you were placing your order.
7.2 Where possible, we will endeavour to deliver your products within five (5) working days. This is subject, however, to any delays that might unavoidably occur, including for example if products are out of stock or in the case of an event of force majeure. We will endeavour to deliver multiple products purchased by you in one delivery, subject to the foregoing. In any event, we will ensure that all products are delivered within 30 days of the relevant order or else we will refund the price paid in full. If there is an excessive delay in products being delivered, please contact us at Utopia with full details of the particular order and we will investigate the delay.
7.3 Our contractors will deliver the products in accordance with our instructions. Neither Utopia or our contractors will be liable for ensuring personal delivery to you in the event of any false or misleading information given to our contractor on the delivery of the products, including for example where a third party claims to be the intended recipient. If there is nobody available to accept delivery, our contractors will deliver the products to a local post office where you can collect the products. Our contractor will issue you with a notice to this effect. Please note that collection from post offices is subject to the terms and conditions of the post office and/or An Post.
7.4 For the Click and Collect in Store Option items must be collected within 2 working days and if not a refund will be processed.